Call Center Technologies

ACDView

A Visual Management Information System for Call Centers and Help Desks

To keep your call center and help desk staff motivated, informed, and productive you need more than just information. You need a dynamic media that can present real time statistics, and much more.

Look at the hottest concept in call centers - TV Monitors!

A Great Way to Improve Customer Service and Attract, Motivate and Retain Staff

No other media offers the flexibility, dynamics and color of TV monitors. As a society we are accustomed to relying on TVs for the latest information. They are attractive and easy to watch. In your center, TVs can convey:

  • real time data
  • company news
  • new product information
  • emergency announcements
  • employee photos (a great way to introduce new staff or to give recognition)
  • video tapes
  • satellite input

You can even cut away to CNN or the weather channel - automatically. Whatever can be shown on a TV monitor can be brought into you center and controlled by you.

Connecting Remote Centers of Varying Sizes and Levels of Sophistication

Remote sites may be tied into the network, allowing for instant communication with other centers, helping to keep everyone "on the same page."

Each ACDView™ system is custom designed, benefiting centers of all sizes and levels of sophistication.

For centers that simply need numbers and letters, Call Center Technologies® offers standard 'readerboard' LED displays.

Contact CCT for more information. 734-475-0740. Or click here.

 www.callctrtech.com