CCT is helping businesses, hospitals and organizations across the country improve their operations and reduce their costs. With our partners, we can offer your organization an array of products that can make the entire organization, or call centers (inbound and/or outbound) and help desks, more effective. RightFax (Captaris) is the market leader in eDocuments. Fax and email server software. Voice and/or Screen Recording (Cacti, Voice Print, Mercom) provides a method to record and play back a voice conversation and can also record the matching screen associated with the call (agent data entry screens, etc.). In a call center environment this insures that agents are correctly trained and orders are correctly entered and shipped. In other environments it provides security and assurance that calls are properly handled. Unified Messaging (Captaris) is a suite of software tools that allows access to all messaging media (voice mail, email, fax) from a PC and a cell phone and a land phone. Ask about Fax and email broadcasting. Work Force Management (RightForce, PRM) is a suite of software tools that allows a call center to forecast and schedule staffing needs. CRM Survey (Cacti) is a voice software tool that can be configured to automatically ask questions, collect and tabulate responses, and present reports on the customer's responses. DeskFlex (PRM) is the "hoteling" solution if you have more people than desks. Allows field workers to make advanced reservations for desk space, and it sets up the phone on the desk automatically! Eight second check-in with floor plan map. Management reports. Disaster Recovery (Digital Resource) provides critical system duplication of your call center activities at an off-site location to allow rapid resumption of your business in the event of an emergency. Conference Bridge (Forum) allows multiple users (up to 96) to be on a conference call without the expense of a service bureau. The conferences can be recorded. Ask about auto-outdialing and e-mail notification. ACD/UCD - from the very small to the very large, we can provide a system to meet your needs and budget. Telephone Systems and Voice Mail Systems - for all applications.   Contact CCT for more information. 734-475-0740. Or click here.